NAVIGATION
 
 

 

OUR POLICY

 

How may I contact Chevali Group Inc?
We provide a contact link in our top right and bottom menu. Simply fill out the form and a representative will get back to you in 24 hours, during normal business days.

CHEVALI reg. trademark of TN Trading Company LLC
4051 Haggerty
West Bloomfield, MI 48323
Phone# (248) 556-3469 for Sale or Product Information
Phone# (248) 556-3469 for Tracking information

e-mail: Sales@Chevali.com

What are your Shipping Policies and Rates?
Our Shipping polices are as follows:
We Ship using Fedex and UPS, and all of our shipments are insured.
If you would like to use a different carrier, please contact us for a specific quote.
At this time, we only ship to U.S. and Canada street address, we do not ship to P.O. Boxes, and we do not ship internationally. These item are ship by ground by UPS.

How soon will I get my order?
Orders are normally shipped within 48 hours during normal business days. Depending on the type of shipment, you should receive your order within 3 to 8 days.

What are your Warranty Policies?
We offer a one year manufacture's defect warranty on all of our products. We do not however, cover against normal wear and tear due to usage. Warranty term is calculated from the day of delivery, and we charge additional shipping charge when sending out the replacement. In order to file a warranty claim with us, you need to have proof that the item was purchased at CHEVALI reg. trademark of TN Trading Company LLC, be that a copy of the merchant account receipt.

What is the return policy?

  1. We want to be sure that our customers are satisfied. We offer refund on these conditions.
    Customer has to contact us within 7 days of receiving the order and obtain an RMA number. NO REFUND will be accepted if customer does not request an RMA number within 7 days from delivery.
  2. Product has to be shipped back to us within 7 days of receiving the item.
  3. Customer pays for return shipping and a 20% restocking fee minus shipping cost.
  4. Item has to be in original condition.

Please click here to fill out the request form to expedite.

 
 
 
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